Fulfilment involves outsourcing the entire order or response processing workflow. Hageman offers tailored fulfilment solutions, recognising that each client has unique requirements. We manage everything: from order receipt to storage and shipping of goods. Additionally, we handle returns and aftersales customer care.
Our services extend beyond processing for online stores (e-fulfilment); we also manage response handling for marketing and direct mail (DM) campaigns. This includes comprehensive data management and full financial administration. We cater to all markets, whether it's B2B or B2C fulfilment.
Effective fulfilment is inherently customised. By implementing the right fulfilment strategies, you can enhance the customer experience. At Hageman, you'll have a dedicated team trained specifically in your products and processes, covering both customer care and logistics. We dispatch your products regardless of the sales channel. Our approach goes beyond e-fulfilment, where consumers often focus solely on product pricing.
Our Customer Care Centre addresses all possible inquiries about your product on your behalf. The team is trained to answer questions regarding product functionality and safety, and to assist customers during the ordering process. Through real-time reporting and push notifications, we keep you continuously informed. You can choose to outsource part or all of the process to our fulfilment company. Each component is available modularly.
We are the oldest fulfilment company in the Netherlands, renowned for our direct mail and direct marketing capabilities. Traditionally, fulfilment completes the response cycle of a marketing campaign. Combine your point-of-sale materials with an effective marketing campaign and let us handle the execution; success is then assured.
Accurate and up-to-date database management is crucial for our success and yours. Our advanced database software provides insights into your customers, orders and inventory. We transform this data into actionable information, enabling you to better meet your customers' needs and achieve the desired iterative growth.
Warehousing and fulfilment are distinct disciplines. While they overlap in logistics, their execution and processes differ significantly, primarily due to the end customer, who must always be the focal point. As fulfilment specialists, we understand both the connection and the distinction between these two areas.
Our fulfilment company is not a 'pure player'; we collaborate with various clients across B2B and B2C markets to create fulfilment solutions tailored to your organisation. Our software provides real-time inventory insights, allowing you to efficiently plan your procurement. You can entrust us with the logistics process, shipping and return handling. We offer customised solutions, even if you're only seeking advice on your business processes.
Curious about our fulfilment options for your company? Contact us for a no-obligation consultation.
