For illy, we manage the dedicated service hotline for business coffee machines.
When a machine develops a fault, customers contact Hageman directly through illy's dedicated service line. We arrange the replacement of the faulty machine with a loan machine, ensuring coffee service can continue uninterrupted while the original machine undergoes our Repair & Maintenance process.
Depending on the agreed service level, we offer response times ranging from 4 hours to a maximum of 5 working days, fully tailored to our client's requirements. Once the customer's machine has been repaired, it is thoroughly cleaned and exchanged back for the loan machine.
Every coffee machine has a unique serial number, with all activities recorded in our tailor-made online platform. This guarantees that customers always receive their own machine back, with complete traceability throughout the entire process.
Our service engineers don't leave until the first cup of coffee has been brewed. Combined with our personal approach and efficient logistics, this ensures customers remain fully operational and satisfied at all times.
With this approach, Hageman provides illy with a reliable, customer-focused, and fully managed service solution.
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