For ONVZ, we handle the daily distribution of replacement insurance cards to consumers. When a card is lost or damaged, a replacement is requested and collected in batches by ONVZ.
A separate letter is generated for each card type or specific situation, fully tailored to the request. Through our IT integration and secure file exchange, the correct letter is automatically matched to every individual application.
Our unique card production machine ensures a fully automated process. Each insurance card is printed with the recipient's personal details, while the accompanying letter is accurately personalized. The system guarantees 100% matching, verification, and correct output, including inserting the card into the envelope.
An intelligent feature automatically identifies family members living at the same address, allowing multiple cards to be sent in a single envelope. This reduces shipping costs while ensuring a convenient experience for the customer.
Once production is complete, all personal data is immediately deleted in compliance with the GDPR and the applicable data processing agreement.
Our processes combine efficiency, security, and accuracy, ensuring every consumer receives their new insurance card quickly. This allows us to fully support ONVZ, keep customers satisfied, and guarantee reliable delivery with every shipment.
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